Curriculum
1. Management Responsibilities
2. Production Responsibilities
3. Lender Responsibilities
4. Administrative Responsibilities
5. Miscellaneous
1. Management Responsibilities
- Law of Expectations
- Your Professsional Profile
- Your Office Layout
- The Power of Why
- Understanding Young Workers
- Time Management
- Daily Activity Sheet
2. Production Responsibilities
- The Presentation
- Checklists
- Needs Presentation
- VSC Variable Payment T.O.
3. Lender Responsibilities
- The Credit Transaction
- "Organization to the 5th Power"
- Lender Analysis Report Sample
4. Administrative Responsbilities
- The SYSTEM Checklist
- F&I Daily Delivery Log Responsibilities
- The Rack System
- Production Evaluation Calculator
- KPI Board
- Lender Callback Sheet
- Client Data Sheet
- Term & Condition Matrix
- "Why F&I" Meeting (Instructor Copy)
- "Why F&I" Meeting (Student copy)
- The referral Process (Student Mandatory Introduction)
- The Formal Introduction
- Salesperson: Introducting the Pmt. to the Customer
5. Miscellaneous
- Discus Phrase-Based Questionnaire
- Personnel Interview Questions
- Customer Disclosure Affirmation
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