BDC - Telephone Training

Curriculum

1.  Background, Tips and Scripts
2. Telephone Process Overview
3.  Sample Scripts

1. Background, Tips and Scripts
   

   • BDC explanation (hints and tips)

   • Call approaches

   • Common objections

   • Outgoing calls

   • Setting appointments

   • Internet customer

2. Telephone Process Overview
   

   • Objectives

   • Incoming calls

   • Setting appointments

   • Outgoing calls

   • Behavior Management

3. Sample Scripts